Details for: PGE AL 3976-G-A_5292-E-A.pdf


Click on the image for full size preview

Document data

Erik Jacobson

Director
Regulatory Relations

Pacific Gas and Electric Company
77 Beale St., Mail Code B13U
P.O. Box 770000
San Francisco, CA 94177
Fax: 415-973-3582

June 12, 2018

Advice 3976-G-A/5292-E-A
(Pacific Gas and Electric Company ID U 39 M)

Public Utilities Commission of the State of California
Subject:

Supplemental: Revised 15-Day Notice and 48-Hour Notice on
Customer Energy Statements to include Payment Details

Purpose
The purpose of this advice letter is to revise a portion of Advice 3976-G/5292-E, which
proposed modifications to the language of the 15-Day Notice which may be included on
PG&E’s Energy Statement and the 48-Hour Notice to clarify the amount that must be
paid by a customer to avoid service disconnection when the customer has a past-due
amount owed to PG&E or a non-PG&E Service Provider in accordance with Ordering
Paragraph (OP) 10 of Decision (D.) 07-07-047.
PG&E’s gas and electric customer energy statements inform customers of the bill
amount owed and provide information as to how the bills are calculated. The information
provided on PG&E’s customer energy statements complies with Public Utilities Code §
394.4(e), which requires that all bills have a standard format as determined by the
Commission, and other legislative and Commission directives.
Background
PG&E has been in discussions with the California Community Choice Association 1
(CalCCA) since filing Advice 3976-G/5292-E and they have provided input from the
Community Choice Aggregator (CCA) perspective. As a result of these discussions,
PG&E is modifying the proposed language that will be included in the gas and electric
15-Day and 48-Hour notices to state the following:
Your bill includes a past due balance total of $XXX.XX. To avoid
disconnection of your utility service, please pay a minimum of $bbb.bb on
or before mm/dd/yyyy. Failure to pay the full past due balance of $XXX.XX
may result in debt collection efforts. For assistance or to make a payment,
please call customer service at 1-800-743-5000.

1

CalCCA includes Marin Clean Power’s (MCE) Policy Counsel





- Page 1 -

Advice 3976-G-A/5292-E-A -2- June 12, 2018 The revised language seeks to simplify PG&E’s proposal and assist the service provider such as a CCA should it pursue debt collection efforts on its own terms if the customer fails to make payment. Tariff Revisions PG&E is proposing the following tariff revisions: 1. Energy Statement – Central Mailing (Gas and Electric Sample Form 01-6630). The language in both the gas and electric on-bill 15-Day Notice currently states: Your bill includes a past due balance of $ bbb.bb. To avoid disconnection of your utility service, please pay the past due amount on or before mm/dd/yyyy. For assistance or to make a payment, please call Customer Service at 1-800-743-5000. The revised gas and electric 15-Day Notice will now separately state the balances owned to PG&E and the Service Provider, and the amount that must be paid to avoid service disconnection. The revised notice will state (bold emphasis added): Your bill includes a past due balance total of $XXX.XX. To avoid disconnection of your utility service, please pay a minimum of $bbb.bb on or before mm/dd/yyyy. Failure to pay the full past due balance of $XXX.XX may result in debt collection efforts. For assistance or to make a payment, please call customer service at 1800-743-5000. 2. Notice Form (Gas and Electric Sample Form 62-0401). The standalone 15-Day Notice and 48-Hour Notice will be revised as follows: a. The language in both the gas and electric 15-Day Notice and 48-Hour Notice currently states: Your bill includes a past due balance of $ bbb.bb. To avoid disconnection of your utility service, please pay the past due amount on or before mm/dd/yyyy. For assistance or to make a payment, please call Customer Service at 1-800-743-5000. The revised gas and electric 15-Day Notice and 48-Hour Notice will now separately state the balances owned to PG&E and the Service Provider, and the amount that must be paid to avoid service disconnection. The revised notice will state (bold emphasis added): Your bill includes a past due balance of $XXX.XX. To avoid disconnection of your utility service, please pay please pay a
- Page 2 -

Advice 3976-G-A/5292-E-A -3- June 12, 2018 minimum of $bbb.bb on or before mm/dd/yyyy. Failure to pay the full past due balance of $XXX.XX may result in debt collection efforts. For assistance or to make a payment, please call customer service at 1-800-743-5000. b. PG&E is also proposing to rename two line items shown under the Account Summary portion of the standalone 15-Day Notice and 48-Hour Notice. The line item currently labeled “PG&E Delivery Charges Past Due” will be relabeled “PG&E Charges Past Due” and the line item labeled ”Current PG&E Delivery Charges” will be relabeled “Current PG&E Charges.” Protests Pursuant to GO 96-B, General Rule 7.5.1, PG&E requests to maintain the original protest and comment period designated in Advice 3976-G/5292-E and not reopen the protest period. Effective Date PG&E requests that this supplemental Tier 2 advice filing become effective on the date requested on the original Advice 3976-G/5292-E, which is June 15, 2018. Notice In accordance with General Order 96-B, Section IV, a copy of this advice letter is being sent electronically and via U.S. mail to parties shown on the attached list and the parties on the service lists for A.06-06-026 and R.10-02-005. Address changes to the General Order 96-B service list should be directed to PG&E at email address PGETariffs@pge.com. For changes to any other service list, please contact the Commission’s Process Office at (415) 703-2021 or at Process_Office@cpuc.ca.gov. Send all electronic approvals to PGETariffs@pge.com. Advice letter filings can also be accessed electronically at: http://www.pge.com/tariffs/. /S/ Erik Jacobson Director, Regulatory Relations cc: Service Lists A.06-06-026 and R.10-02-005 Attachment Appendix A- Illustrative Example Of An Energy Statement With a 15-Day Notice.
- Page 3 -

CALIFORNIA PUBLIC UTILITIES COMMISSION ADVICE LETTER FILING SUMMARY ENERGY UTILITY MUST BE COMPLETED BY UTILITY (Attach additional pages as needed) Company name/CPUC Utility No. Pacific Gas and Electric Company (ID U39 M) Utility type: Contact Person: Yvonne Yang  ELC  GAS  PLC  HEAT Phone #: (415) 973-2094  WATER E-mail: QXY1@pge.com and PGETariffs@pge.com EXPLANATION OF UTILITY TYPE ELC = Electric PLC = Pipeline GAS = Gas HEAT = Heat (Date Filed/ Received Stamp by CPUC) WATER = Water Advice Letter (AL) #: 3976-G-A/5292-E-A Tier: 2 Subject of AL: Supplemental: Revised 15-Day Notice and 48-Hour Notice on Customer Energy Statements to include Payment Details Keywords (choose from CPUC listing): Forms AL filing type:  Monthly  Quarterly  Annual  One-Time  Other _____________________________ If AL filed in compliance with a Commission order, indicate relevant Decision/Resolution #: D.07-07-047 Does AL replace a withdrawn or rejected AL? If so, identify the prior AL: No Summarize differences between the AL and the prior withdrawn or rejected AL: ____________________ Is AL requesting confidential treatment? If so, what information is the utility seeking confidential treatment for: No Confidential information will be made available to those who have executed a nondisclosure agreement: N/A Name(s) and contact information of the person(s) who will provide the nondisclosure agreement and access to the confidential information: __________________________________________________________________________________________________ Resolution Required?  Yes  No Requested effective date: June 15, 2018 N No. of tariff sheets: N/A Estimated system annual revenue effect (%): N/A Estimated system average rate effect (%): N/A When rates are affected by AL, include attachment in AL showing average rate effects on customer classes (residential, small commercial, large C/I, agricultural, lighting). Tariff schedules affected: N/A Service affected and changes proposed: N/A Pending advice letters that revise the same tariff sheets: N/A Protests, dispositions, and all other correspondence regarding this AL are due no later than 20 days after the date of this filing, unless otherwise authorized by the Commission, and shall be sent to: California Public Utilities Commission Energy Division EDTariffUnit 505 Van Ness Ave., 4th Flr. San Francisco, CA 94102 E-mail: EDTariffUnit@cpuc.ca.gov Pacific Gas and Electric Company Attn: Erik Jacobson Director, Regulatory Relations c/o Megan Lawson 77 Beale Street, Mail Code B13U P.O. Box 770000 San Francisco, CA 94177 E-mail: PGETariffs@pge.com
- Page 4 -

Pacific Gas and Electric Company Advice Letter 3976-G-A/5292-E-A: Appendix A - Illustrative Example Of An Energy Statement With a 15-Day Notice
- Page 5 -

ENERGY STATEMENT 4-8 www.pge.com/MyEnergy Service For: Questions about your bill? Monday-Friday a.m_—9 pm. Saturday a.m.-6 pm. Phone: 1~866-743~0335 Local Office Address Important Messages Account Noz- Statement Date: Due Date= Your Account Summary Amount Due on Statement $209.27 Payment(s) Received Since Last Statement 0.00 Unpaid Balance $209.27 Current PG&E Electric Delivery Charges $39.61 Electric Adjustments -39.42 MCE Electric Generation Charges 19.60 Current Gas Charges 67.56 Total Account Balance $296.62 Current charges include a discount of $39.42 for CA Climate Credit. 15-Day Notice: Your bill includes a past due balance of $146.97. To avoid disconnection of your utility service, please pay the past due amount on or before 05/21/2018. For assistance or to make a payment, please call customer service at 1-800-743-5000. Continued on page Please renim this poni:}n'witii your 'p'ayVrnerit,'No staples 0! paper clips. Dc Account Number: "8 Due Date: Upon Receipt $296.62 Total Amount Due: Amour“ Encmsed, PG&E BOX 997300 SACRAMENTO, CA 95899-7300 Page of
- Page 6 -

Account No: Statement Date: Due Date: ENERGY STATEMENT www.pge.com/MyEnergy Service For: Your Account Summary Monday-Friday 7 a.m.-9 p.m. Saturday 8 a .m.-6 p.m. Phone: 1-866-743-0335 www.pge.com/MyEnergy Local Office Address $209.27 0.00 Previous Unpaid Balance Questions about your bill? Amount Due on Previous Statement Payment(s) Received Since Last Statement $209.27 Current PG&E Electric ------------ Charges D elivery Electric Adjustments MCE Electric Generation Charges Current Gas Charges I Total Account Balance @ $39.61 -39.42 19.60 67.56 $296.621 Current charges include a discount of $39.42 for CA Climate Credit. P.\_ 15-Day Notice: Your bill includes a past due L1.l balance of $146.97. To avoid disconnection of your utility service, please pay the past due amount on or before 05/21/2018. For assistance or to make a payment, please call customer service at 1-800-743-5000. Important Messages Continued on page 7 Please return this portion with your payment. No staples or paper clips. Do not fold. Thank you. Account Number: Due Date: Upon Receipt Total Amount Due: $296.62 PG&E BOX 997300 SACRAMENTO, CA 95899-7300 Page 1 of 7
- Page 7 -

Account No: Statement Date: Due Date: ENERGY STATEMENT www.pge.com/MyEnergy Service For: Your Account Summary Monday-Friday 7 a.m.-9 p.m. Saturday 8 a .m.-6 p.m. Phone: 1-866-743-0335 www.pge.com/MyEnergy Local Office Address $209.27 0.00 Previous Unpaid Balance Questions about your bill? Amount Due on Previous Statement Payment(s) Received Since Last Statement $209.27 $39.61 -39.42 19.60 67.56 Current PG&E Electric Charges Electric Adjustments MCE Electric Generation Charges Current Gas Charges I Total Account Balance @ & $296.621 Current charges include a discount of $39.42 for CA Climate Credit. 15-Day Notice: Your bill includes a past due balance total of $XXX.XX. To avoid disconnection of your utility service, please pay a minimum of $bbb.bb on or before MM/DD/ YYYY. Failure to pay the full past due balance of $XXX.XX may result in debt collection efforts. For assistance or to make a payment, please call customer service at 1-800-743-5000. Important Messages Continued on page 7 Please return this portion with your payment. No staples or paper clips. Do not fold. Thank you. Account Number: Due Date: Upon Receipt Total Amount Due: $296.62 PG&E BOX 997300 SACRAMENTO, CA 95899-7300 Page 1 of 7
- Page 8 -

Ways To Pay: It By Mail www.pge.comI MyEnergy Dear Your bill includes a past due bal nce of $103 29 To avod disconne tion of your utility service, please pay the past due amount on to 12 14 2016 assistance or to make a payment, please call Customer Servir at 1-800-743-5000. Neighborhood Payment Center: "2018, Version 8.0.324 32-bit fifN°: Statement Date: Due Date: Your Account is Past Due Please pay $103.29 by 12/14to avoid service termination. Account Summary PG&E Delivery Charges Past Due 103.29 (Please Pay by 12/14) Service Provider Charges Past Due 0.61 Current PG&E Delivery Charges 0.00 Current Service Provider Charges 0.00 Total Account Balance $103.90 1-877-704-8470 24 Hours per day, days per week Payment can be made in a variety of fee/no fee options by phone or in person at our neighborhood payment centers, local offices, or kiosks. To pay by phone using a cre dit or ATM/debit card (with the STAR, ACCEL, PULSE or NYCE symbol), or electronic check, call 1-877-704-8470 at any time. A small convenience fee will be charged by an independent service provider. For more infonnation, this wnifyour payment’ No sta|;es or papefcirps Do not 1613 Thank You please visit Please see Important customer information on the back 0! (ms notice Ll Account Number‘ Due Date Amount Due Amount Enclosed, I 12/14 $1 03.29 PG&E BOX 997300 SACRAMENTO, CA 95899-7300 1.. MM It
- Page 9 -

---------------------
- Page 10 -

-- ' onstration Powered� HP Exstream 03/28/2018, Version 8.0.324 32-bit � rifNo: 15-DAY NO I ICE statement Date: 09/01/2017 Due Date: 12/14/2016 www.pge.com/MyEnergy Your Account is Past Due CD Please pay $XXX.XX by MM/DD to avoid service termination. Account S ummary PG&E Charges Past Due (Please Pay by 12/14) Service Provider Charges Past Due Current PG&E Charges Current Service Provider Charges Total Account Balance Ways To Pay: By Mail www.pge.com/ MyEnergy ... I... !! Neighborhood Payment Center: http://www.pge.com/mypaycenter $ XXX.XX X.XX X.XX X.XX $XXX.XX 1-877-704-8470 24 Hours per day, 7 days per week Dear Your bill includes a past due balance total of $XXX.XX. To avoid disconnection of your utility service, please pay a minimum of $bbb.bb on or before MM/DD/YYYY. Failure to pay the full past due balance of $XXX.XX may result in debt collection efforts. For assistance or to make a payment, please call customer service at 1-800-743-5000. Payment can be made in a variety of fee/no fee options by phone or in person at our neighborhood payment centers, local offices, or kiosks. To pay by phone using a credit or ATM/debit card (with the STAR, ACCEL, PULSE or NYCE symbol), or electronic check, call 1-877-704-8470 at any time. A small convenience fee will be charged by an independent service provider. For more information, please visit www.pge.com/waystopay. Please see important customer information on the back of this notice. Please return this portion with your payment. No staples or paper dips. Do not fold. Thank You. 99905943445081900000000000000010329 Account Number: Due Date: 12/14 Amount Due $XXX.XX Amount Enclosed: $ 1.1 PG&E BOX 997300 SACRAMENTO, CA 95899-7300 Pnnted wl!h Wa1er Based nks on SFI certified pape- ..
- Page 11 -

Statement Da e: Due Date: Your Account is Past Due Please pay $1,253.45 by 12114 to avoid service termination. Account Summary PG&E Delivery Charges Past Due 1,258.46 (Please Pay by 12/14) Service Provider Charges Past Due 0.00 Current PG&E Delivery Charges 0.00 Current Service Provider Charges 0.00 Total Account Balance 1,258.46 Ways To Pay: Local omce: 1-371-70¢-8470 111 ALMADEN BLVD 24 Hours per day, SAN JOSE M95113 days per week D0 N01 Mail Neighborhood Payment Center: Payment Our records indicate that your account has an overdue balance. To avoid disconnection of your utility service, please pay the past due amount of $1 25846 on or before 12/14/2016. For assistance or to make a payment, please Contact Customer Service at 1-800-743-5000 or visit a local office. We are available to help you. You may also be eligible for financial assistance and income-qualified energy assistance programs. DOVNOT’ NlNL my Account Number: Due Dale: Amount Due: A1muntEnelosed: 12114 s1,25a.4s Do Not Mail Payment To make a payment, visit your local office, Neighborhood Payment Center or pay by phone 1-877-704-8470). Please see important customer -nforrnalion on the back at this notice.
- Page 12 -

oostration Powered t) HP Exstream 03/28/2018, Version 8.0.324 32-bit �nf-No: 48-HOUR N TICE statement Date: Due D ate: www.pge.com/MyEnergy Your Account is Past Due PG&E Charges Past Due I ____..,> _________. Current PG&E Charges ====�> CD Please pay $1,258.46 by 12/14 to avoid service termination. Account Summary PG&E Delivery Charges Past Due (Please Pay by 12/14) Service Provider Charges Past Due Current PG&E Delivery Charges Current Service Provider Charges To tal Account Balance Ways To Pay: !'!'! ... ••• I •••. � Local Office: � 111 ALMADEN BLVD SAN JOSE CA 95113 Do Not Mail Payment www.pge.com/ MyEnergy Neighborhood Payment Center: $1,258.46 0.00 0.00 0.00 $ 1,258.46 1-877-704-8470 24 Hours per day, 7 days per week http://www.pge.com/mypaycenter Our records indicate that your account has an overdue balance. To avoid disconnection of your utility service, please pay the past due amount of $1,258.46 on or before 12/14/2016. For assistance or to make a payment, please contact Customer Service at 1-800-743-5000 or visit a local office. We are available to help you. You may also be eligible for financial assistance and income-qualified energy assistance programs. Please see important customer information on the back of this notice. D Your bill includes a past due balance total of $XXX.XX. To avoid disconnection of your utility service, please pay a , Date: U14 Amount Due: $1,258.46 Amount Enclosed: $ 1.111 minimum of $bbb.bb on or before MM/ DD/YYYY. Failure to pay the full past due balance of $XXX.XX may result in debt collection efforts. For assistance or to make a payment, please call customer Do Not Mail Payment To make a payment, visit your local office, Neighborhood Payment Center or pay by phone (1-877-704-8470). service at 1-800-743-5000. r 1ted wrth WIiier Based lnk1 011 SFI certified paper •
- Page 13 -

o ream 03/28/2018, Version 8.0.324 32-bit ����tJ��lf,� www.pge.com/MyEnergy �nt-No: Statement Da e: Due Date: Your Account is Past Due CD Please pay $1,258.46 by 12/14 to avoid service termination. Account S ummary PG&E Charges Past Due (Please Pay by 12/ 14) Service Provider Charges Past Due Current PG&E Charges Current Service Provider Charges Total Account Balance Ways To Pay: Do Not Mail Payment www.pge.com/ MyEnergy . . !"... I ... � Local Office: � 111 ALMADEN BLVD SAN JOSE CA 95113 ���· Neighborhood Payment Center: http:/Jwv.rv-.t. pge.com/mypaycenter $1,258.46 0.00 0.00 0.00 $1,258.46 1-877-704-8470 24 Hours per day, 7 days per week Your bill includes a past due balance total of $XXX.XX. To avoid disconnection of your utility service, please pay a minimum of $bbb.bb on or before MM/DD/YYYY. Failure to pay the full past due balance of $XXX.XX may result in debt collection efforts. For assistance or to make a payment, please call customer service at 1-800-743-5000. Please see important customer information on the back of this notice. DO NOT MAIL Account Number: Due Date: 12/14 Amount Due $1,258.46 Amount Enclosed: $ Do Not Mail Payment To make a payment, visit your local office, Neighborhood Payment Center or pay by phone (1-877-704-8470). ..
- Page 14 -

PG&E Gas and Electric Advice Filing List General Order 96-B, Section IV AT&T Albion Power Company Alcantar & Kahl LLP Anderson & Poole Atlas ReFuel BART Barkovich & Yap, Inc. Braun Blaising Smith Wynne P.C. CalCom Solar California Cotton Ginners & Growers Assn California Energy Commission California Public Utilities Commission California State Association of Counties Calpine Casner, Steve Cenergy Power Center for Biological Diversity City of Palo Alto City of San Jose Clean Power Research Coast Economic Consulting Commercial Energy County of Tehama - Department of Public Works Crossborder Energy Crown Road Energy, LLC Davis Wright Tremaine LLP Day Carter Murphy Dept of General Services Don Pickett & Associates, Inc. Douglass & Liddell Downey & Brand Ellison Schneider & Harris LLP Energy Management Service Evaluation + Strategy for Social Innovation GenOn Energy, Inc. Goodin, MacBride, Squeri, Schlotz & Ritchie Green Charge Networks Green Power Institute Hanna & Morton ICF International Power Technology Intestate Gas Services, Inc. Kelly Group Ken Bohn Consulting Keyes & Fox LLP Leviton Manufacturing Co., Inc. Linde Los Angeles County Integrated Waste Management Task Force Los Angeles Dept of Water & Power MRW & Associates Manatt Phelps Phillips Marin Energy Authority McKenzie & Associates Modesto Irrigation District Morgan Stanley NLine Energy, Inc. NRG Solar Office of Ratepayer Advocates OnGrid Solar Pacific Gas and Electric Company Pioneer Community Energy Praxair Regulatory & Cogeneration Service, Inc. SCD Energy Solutions SCE SDG&E and SoCalGas SPURR San Francisco Water Power and Sewer Seattle City Light Sempra Utilities Southern California Edison Company Southern California Gas Company Spark Energy Sun Light & Power Sunshine Design Tecogen, Inc. TerraVerde Renewable Partners Tiger Natural Gas, Inc. TransCanada Troutman Sanders LLP Utility Cost Management Utility Power Solutions Utility Specialists Verizon Water and Energy Consulting Wellhead Electric Company Western Manufactured Housing Communities Association (WMA) Yep Energy
- Page 15 -