Details for: 3886-E (Part 1 of 1).pdf


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Gary A. Stern, Ph.D.
Managing Director, State Regulatory Operations

November 5, 2018
ADVICE 3886-E
(U 338-E)
PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA
ENERGY DIVISION
Modification of Applicable Automated Notifications and
Telephone Scripts to Notify Customers of Solar Information
Packet and Low-income Solar Programs in Compliance with
Decision 18-09-044

SUBJECT:

In compliance with Decision (D.)18-09-044, Southern California Edison Company (SCE)
hereby submits the following changes to customer email notifications that SCE will
provide to customers requesting energy usage data sharing with a third party. SCE’s
proposed email notifications are provided in Attachment A.
PURPOSE
The purpose of this advice letter is to provide notification of the messaging provided to
customers who request sharing of energy usage data with an energy service provider
via Green Button Connect pursuant to Ordering Paragraph (OP) 5 of D.18-09-044.
BACKGROUND
D.16-01-044 introduced a requirement for staff of the California Public Utilities
Commission’s (Commission) Energy Division to develop and make available an
information packet to solar consumers. Staff initiated packet development via a
workshop held on October 20, 2016, seeking feedback about its content and other solar
consumer protection needs. An Administrative Law Judge (ALJ) Ruling Seeking
Comment on Consumer Protection and Related Issues, and providing a proposed
information packet, was issued in December 2016. Following comments from parties,
the Commission issued D.18-09-044, which also incorporated direction resulting from
Assembly Bill 1070 (Stats. 2017, Chap. 662).

P.O. Box 800

8631 Rush Street

Rosemead, California 91770

(626) 302-9645

Fax (626) 302-6396





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ADVICE 3886-E (U 338-E) -2- November 5, 2018 DISCUSSION D.18-09-044 directs SCE to modify automated Green Button Connect messaging and/or telephone scripts, as applicable, to inform customers who are requesting to share their energy usage data with energy service providers.1 The Decision requires SCE to inform these customers about the California solar customer information packet and its incomequalified solar programs. SCE hereby provides, in Attachment A to this advice letter, its proposed customer email notification for communicating the existence of the information packet and potential eligibility for low-income solar programs when customers authorize access to their energy usage via Green Button Connect. SCE also provides a similar message within Green Button Connect, which is also presented in Attachment A. SCE does not provide a telephone script as SCE does not permit customers to authorize access to their usage data over the telephone. SCE’s messaging will drive customers to web locations where additional incomequalified solar program information and the consumer rights packet will be found. For those customers without access to internet service, SCE will offer to mail hard copy information. SCE will begin this communication upon disposition of this advice letter and finalization of the information packet. The email and script are found in Attachment A to this advice letter. No cost information is required for this advice letter. This advice letter will not increase any rate or charge, cause the withdrawal of service, or conflict with any other schedule or rule. TIER DESIGNATION Pursuant to General Order (GO) 96-B, Energy Industry Rule 5.1, and OP 5 of D.18-09-044, this advice letter is submitted with a Tier 1 designation. EFFECTIVE DATE This advice letter will become effective on November 5, 2018, the same date that this advice letter is submitted. NOTICE Anyone wishing to protest this advice letter may do so by letter via U.S. Mail, facsimile, or electronically, any of which must be received no later than 20 days after the date of this advice letter. Protests should be submitted to: 1 See D.18-09-044, OP 5, pp. 56-57.
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ADVICE 3886-E (U 338-E) -3- November 5, 2018 CPUC, Energy Division Attention: Tariff Unit 505 Van Ness Avenue San Francisco, California 94102 E-mail: EDTariffUnit@cpuc.ca.gov Copies should also be mailed to the attention of the Director, Energy Division, Room 4004 (same address above). In addition, protests and all other correspondence regarding this advice letter should also be sent by letter and transmitted via facsimile or electronically to the attention of: Gary A. Stern, Ph.D. Managing Director, State Regulatory Operations Southern California Edison Company 8631 Rush Street Rosemead, California 91770 Telephone: (626) 302-9645 Facsimile: (626) 302-6396 E-mail: AdviceTariffManager@sce.com Laura Genao Managing Director, State Regulatory Affairs c/o Karyn Gansecki Southern California Edison Company 601 Van Ness Avenue, Suite 2030 San Francisco, California 94102 Facsimile: (415) 929-5544 E-mail: Karyn.Gansecki@sce.com There are no restrictions on who may submit a protest, but the protest shall set forth specifically the grounds upon which it is based and must be received by the deadline shown above. In accordance with General Rule 4 of GO 96-B, SCE is serving copies of this advice letter to the interested parties shown on the attached GO 96-B and R.14-07-002 service lists. Address change requests to the GO 96-B service list should be directed by electronic mail to AdviceTariffManager@sce.com or at (626) 302-3719. For changes to all other service lists, please contact the Commission’s Process Office at (415) 703-2021 or by electronic mail at Process_Office@cpuc.ca.gov. Further, in accordance with Public Utilities Code Section 491, notice to the public is hereby given by submitting and keeping the advice letter at SCE’s corporate headquarters. To view other SCE advice letters submitted with the Commission, log on to SCE’s web site at https://www.sce.com/wps/portal/home/regulatory/advice-letters.
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ADVICE 3886-E (U 338-E) -4- November 5, 2018 For questions, please contact Nathanael Gonzalez at (626) 302-5150 or by electronic mail at Nathanael.Gonzalez@sce.com. Southern California Edison Company /s/ Gary A. Stern Gary A. Stern, Ph.D. GAS:ng:cm Enclosures
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ADVICE LETTER SUMMARY ENERGY UTILITY MUST BE COMPLETED BY UTILITY (Attach additional pages as needed) Company name/CPUC Utility No.: Southern California Edison Company (U 338-E) Utility type: ELC GAS PLC HEAT ELC = Electric PLC = Pipeline WATER Contact Person: Darrah Morgan Phone #: (626) 302-2086 E-mail: Darrah.Morgan@sce.com E-mail Disposition Notice to: AdviceTariffManager@sce.com EXPLANATION OF UTILITY TYPE GAS = Gas WATER = Water HEAT = Heat (Date Submitted / Received Stamp by CPUC) Tier Designation: 1 Advice Letter (AL) #: 3886-E Subject of AL: Modification of Applicable Automated Notifications and Telephone Scripts to Notify Customers of Solar Information Packet and Low-income Solar Programs in Compliance with Decision 18-09-044 Keywords (choose from CPUC listing): Compliance, Solar AL Type: Monthly Quarterly Annual One-Time Other: If AL submitted in compliance with a Commission order, indicate relevant Decision/Resolution #: Decision 18-09-044 Does AL replace a withdrawn or rejected AL? If so, identify the prior AL: Summarize differences between the AL and the prior withdrawn or rejected AL: Confidential treatment requested? Yes No If yes, specification of confidential information: Confidential information will be made available to appropriate parties who execute a nondisclosure agreement. Name and contact information to request nondisclosure agreement/ access to confidential information: Resolution required? Yes No Requested effective date: 11/5/18 No. of tariff sheets: -0- Estimated system annual revenue effect (%): Estimated system average rate effect (%): When rates are affected by AL, include attachment in AL showing average rate effects on customer classes (residential, small commercial, large C/I, agricultural, lighting). Tariff schedules affected: None Service affected and changes proposed1: Pending advice letters that revise the same tariff sheets: None 1 Discuss in AL if more space is needed. Clear Form
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Protests and all other correspondence regarding this AL are due no later than 20 days after the date of this submittal, unless otherwise authorized by the Commission, and shall be sent to: CPUC, Energy Division Attention: Tariff Unit 505 Van Ness Avenue San Francisco, CA 94102 Email: EDTariffUnit@cpuc.ca.gov Name: Gary A. Stern, Ph.D. Title: Managing Director, State Regulatory Operations Utility Name: Southern California Edison Company Address: 8631 Rush Street City: Rosemead Zip: 91770 State: California Telephone (xxx) xxx-xxxx: (626) 302-9645 Facsimile (xxx) xxx-xxxx: (626) 302-6396 Email: advicetariffmanager@sce.com Name: Laura Genao c/o Karyn Gansecki Title: Managing Director, State Regulatory Affairs Utility Name: Southern California Edison Company Address: 601 Van Ness Avenue, Suite 2030 City: San Francisco State: California Zip: 94102 Telephone (xxx) xxx-xxxx: Facsimile (xxx) xxx-xxxx: (415) 929-5544 Email: karyn.gansecki@sce.com Clear Form
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ENERGY Advice Letter Keywords Affiliate Direct Access Preliminary Statement Agreements Disconnect Service Procurement Agriculture ECAC / Energy Cost Adjustment Qualifying Facility Avoided Cost EOR / Enhanced Oil Recovery Rebates Balancing Account Energy Charge Refunds Baseline Energy Efficiency Reliability Bilingual Establish Service Re-MAT/Bio-MAT Billings Expand Service Area Revenue Allocation Bioenergy Forms Rule 21 Brokerage Fees Franchise Fee / User Tax Rules CARE G.O. 131-D Section 851 CPUC Reimbursement Fee GRC / General Rate Case Self Generation Capacity Hazardous Waste Service Area Map Cogeneration Increase Rates Service Outage Compliance Interruptible Service Solar Conditions of Service Interutility Transportation Standby Service Connection LIEE / Low-Income Energy Efficiency Storage Conservation LIRA / Low-Income Ratepayer Assistance Street Lights Consolidate Tariffs Late Payment Charge Surcharges Contracts Line Extensions Tariffs Core Memorandum Account Taxes Credit Metered Energy Efficiency Text Changes Curtailable Service Metering Transformer Customer Charge Customer Owned Generation Mobile Home Parks Name Change Transition Cost Transmission Lines Decrease Rates Non-Core Transportation Electrification Demand Charge Non-firm Service Contracts Transportation Rates Demand Side Fund Nuclear Undergrounding Demand Side Management Oil Pipelines Voltage Discount Demand Side Response PBR / Performance Based Ratemaking Wind Power Deposits Portfolio Withdrawal of Service Depreciation Power Lines Clear Form
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Attachment A
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SCE.com Notification of Availability of the Solar Information Packet SCE customers who visit SCE.com and initiate authorization to share interval energy usage data to a third party currently go through a process online in which they are first driven to explanatory text on why they might want to initiate such authorization. To help meet the requirements of D.18-09-044, Ordering Paragraph 5, SCE proposes to add text at this stage of the online authorization process that will notify customers of both the statewide information packet and income-qualified solar programs to be housed at sce.com/gosolar. New text to be added is found in the box below and to the right. If you initiated the download in order to obtain a quote on a solar generating system, please go to sce.com/gosolar for a statewide Solar Consumer Protection Packet, details about our income-qualified solar incentive programs, and additional contact information to use if you have more solar-related questions.
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Email Notification of Availability of the Solar Information Packet SCE customers who visit SCE.com and initiate authorization to share interval energy usage data to a third party through the “Green Button Download My Data” button currently receive a follow-up email. To comply with D.18-09-044, Ordering Paragraph 5, SCE proposes to modify the text of this automated email. SCE proposes to add text to this email that will notify customers of both the statewide information packet and income-qualified solar programs to be housed at sce.com/gosolar. New text to be added is found in the dashed box below.
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