Details for: PGE AL 4227-G-B_5784-E-B.pdf

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Erik Jacobson
Regulatory Relations

Pacific Gas and Electric Company
77 Beale St., Mail Code B13U
P.O. Box 770000
San Francisco, CA 94177
Fax: 415-973-3582

May 21, 2020
Advice 4227-G-B/5784-E-B
(Pacific Gas and Electric Company ID U 39 M)

Public Utilities Commission of the State of California

Second Supplemental: Implementation of Emergency Consumer
Protection Plan in Pacific Gas and Electric Company’s Service
Territory in Response to COVID-19 Pandemic Pursuant to Decision

As recommended by the Energy Division, PG&E is submitting this supplemental advice
letter to revise the description of the emergency consumer protections that was previously
proposed in Advice 4227-G/5784-E.
On March 19, 2020, PG&E submitted Advice 4227-G/5784-E to implement an emergency
consumer protection plan for customers who are experiencing a financial crisis due to the
novel coronavirus (COVID-19) pandemic. PG&E submitted Advice 4227-G/5784-E
pursuant to Ordering Paragraph (OP) 1 of Decision (D.) 19-07-015 and as informed by
the March 17, 2020 letter to the energy utilities from California Public Utilities
(Commission or CPUC) Executive Director Alice Stebbins.
In Advice 4227-G-A/5784-E-A, Pacific Gas and Electric Company (PG&E) requested to
expand its Emergency Consumer Protection plan to allow customers to enroll in the
medical baseline program without their medical practitioner certification due to
COVID-19’s unique impact on customers’ ability to see their doctors. This protection will
last up to one year from March 4, 2020, unless otherwise specified or extended by order
of the Commission and/or the legislature.
As recommended by the Energy Division PG&E is submitting this supplemental advice
letter to revise the description of the proposed emergency consumer protections by
removing the “self-certify” language that was previously proposed in Advice 4227-G/


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Advice 4227-G-B/5784-E-B -2- May 21, 2020 This second supplemental advice letter only supplements the original advice letter (Advice 4227-G/5784-E) and the first supplemental advice letter (Advice 4227-G-A/ 5784-E-A) but does not replace them in their entirety. Revisions to Advice 4227-G/5784-E PG&E is replacing the following sections that were submitted in Advice 4227-G/5784-E (redline edits to 4227-G/5784-E text are show below): Eligibility Requirements for Emergency Customer Protections As previously stated in Advice 4227-G/5784-E, PG&E has suspended disconnections for all residential and small business customers in its service territory until further notice. PG&E will offer the protections discussed here to customers who self-certify they are experiencing economic hardship due to COVID-19 or more globally as appropriate during this emergency. Overview of Available Customer Protections PG&E customers who self-certify that they are experiencing economic hardship due to COVID-19 will have their accounts identified or flagged in PG&E's Customer Care and Billing System (CC&B) as eligible for billing and credit protections for up to one year or other time frame as directed by the Commission. All “customer care” measures for those impacted by COVID-19 will be managed by trained staff to ensure appropriate protections are provided. PG&E will provide the following customer protections: 1. Suspending service disconnections for non-payment and waiving deposit requirements; 2. Implementing flexible payment plan options; and Providing additional support for low-income and medical baseline customers. PG&E Will Provide Additional Support to Low-Income and Medical Baseline Customers PG&E will manually remove any CARE customer who notifies us of COVID-19 impact, from all CARE program standard and high usage post-enrollment verification requests and prevent the removal of impacted customers with pending requests, effective immediately through April 2021, or as further extended by PG&E or the Commission. PG&E will partner with its Relief for Energy Assistance through Community Help (REACH) administrator to provide up to an additional $100 in bill payment assistance to all self-identifying impacted income-eligible customers in PG&E’s service territory who apply for the REACH program for the next 12 months.
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Advice 4227-G-B/5784-E-B -3- May 21, 2020 Due to COVID-19’s unique impact on customers’ ability to see their doctors, PG&E is voluntarily implementing protections to support medical baseline customers as a result of this emergency. Specifically, PG&E will immediately provide the following additional protection applicable only to the COVID-19 emergency, for up to twelve months from March 4, 2020: 1. Suspending all customer removals from the medical baseline program; and 2. No longer sending forms to customers that require them to re-certify for the medical baseline program through a doctor or other eligible medical professional. During this time, PG&E will continue to send forms to customers that may selfcertify their eligibility for on the medical baseline program. However, no customers will be removed from the program if they are unable to provide these forms to PG&E. All other sections of Advice 4227-G/5784-E remain unchanged as previously submitted. Protests Pursuant to GO 96-B, General Rule 7.5.1, PG&E requests to maintain the original protest and comment period designated in Advice 4227-G/5784-E and not reopen the protest period. The revisions made in this supplemental advice letter are minor and are being made at the request of the Energy Division. Effective Date Pursuant to General Order (GO) 96-B, Rule 5.1 and OP 8 of D.19-07-015, this advice letter is submitted with a Tier 1 designation. PG&E requests that this Tier 1 advice submittal become effective concurrent with original Advice Letter 4227-G/5784-E and 4227-G/A/5784-E-A, which is March 19, 2020. Notice In accordance with General Order 96-B, Section IV, a copy of this advice letter is being sent electronically and via U.S. mail to parties shown on the attached list and the parties on the service list for R. 18-03-011. Address changes to the General Order 96-B service list should be directed to PG&E at email address For changes to any other service list, please contact the Commission’s Process Office at (415) 703-2021 or at Send all electronic approvals to Advice letter submittals can also be accessed electronically at:
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Advice 4227-G-B/5784-E-B /S/ Erik Jacobson Director, Regulatory Relations Attachments cc: Service List R.18-03-011 -4- May 21, 2020
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ADVICE LETTER SUMMARY ENERGY UTILITY MUST BE COMPLETED BY UTILITY (Attach additional pages as needed) Company name/CPUC Utility No.: Pacific Gas and Electric Company (ID U39 M) Utility type: ELC GAS PLC HEAT ELC = Electric PLC = Pipeline WATER Contact Person: Annie Ho Phone #: (415) 973-8794 E-mail: E-mail Disposition Notice to: EXPLANATION OF UTILITY TYPE GAS = Gas WATER = Water HEAT = Heat (Date Submitted / Received Stamp by CPUC) Tier Designation: 1 Advice Letter (AL) #: 4227-G-B/5784-E-B Subject of AL: Second Supplemental: Implementation of Emergency Consumer Protection Plan in Pacific Gas and Electric Company’s Service Territory in Response to COVID-19 Pandemic Pursuant to Decision 19-07-015. Keywords (choose from CPUC listing): Compliance, AL Type: Monthly Quarterly Annual One-Time Other: If AL submitted in compliance with a Commission order, indicate relevant Decision/Resolution #: D.19-07-015. Does AL replace a withdrawn or rejected AL? If so, identify the prior AL: No Summarize differences between the AL and the prior withdrawn or rejected AL: Confidential treatment requested? Yes No If yes, specification of confidential information: Confidential information will be made available to appropriate parties who execute a nondisclosure agreement. Name and contact information to request nondisclosure agreement/ access to confidential information: Resolution required? Yes No Requested effective date: 3/19/20 No. of tariff sheets: N/A Estimated system annual revenue effect (%): N/A Estimated system average rate effect (%): N/A When rates are affected by AL, include attachment in AL showing average rate effects on customer classes (residential, small commercial, large C/I, agricultural, lighting). Tariff schedules affected: Service affected and changes proposed1: N/A Pending advice letters that revise the same tariff sheets: N/A 1 Discuss in AL if more space is needed. Clear Form
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Protests and all other correspondence regarding this AL are due no later than 20 days after the date of this submittal, unless otherwise authorized by the Commission, and shall be sent to: CPUC, Energy Division Attention: Tariff Unit 505 Van Ness Avenue San Francisco, CA 94102 Email: Name: Erik Jacobson, c/o Megan Lawson Title: Director, Regulatory Relations Utility Name: Pacific Gas and Electric Company Address: 77 Beale Street, Mail Code B13U City: San Francisco, CA 94177 Zip: 94177 State: California Telephone (xxx) xxx-xxxx: (415)973-2093 Facsimile (xxx) xxx-xxxx: (415)973-3582 Email: Name: Title: Utility Name: Address: City: State: District of Columbia Telephone (xxx) xxx-xxxx: Facsimile (xxx) xxx-xxxx: Email: Zip: Clear Form
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PG&E Gas and Electric Advice Submittal List General Order 96-B, Section IV AT&T Albion Power Company Alcantar & Kahl LLP Downey & Brand East Bay Community Energy Ellison Schneider & Harris LLP Energy Management Service Alta Power Group, LLC Anderson & Poole Engineers and Scientists of California Atlas ReFuel BART Barkovich & Yap, Inc. California Cotton Ginners & Growers Assn California Energy Commission California Public Utilities Commission California State Association of Counties Calpine Cameron-Daniel, P.C. Casner, Steve Cenergy Power Center for Biological Diversity Chevron Pipeline and Power City of Palo Alto City of San Jose Clean Power Research Coast Economic Consulting Commercial Energy Crossborder Energy Crown Road Energy, LLC Davis Wright Tremaine LLP Day Carter Murphy Dept of General Services Don Pickett & Associates, Inc. Douglass & Liddell GenOn Energy, Inc. Goodin, MacBride, Squeri, Schlotz & Ritchie Green Power Institute Hanna & Morton ICF IGS Energy International Power Technology Intestate Gas Services, Inc. Kelly Group Ken Bohn Consulting Keyes & Fox LLP Leviton Manufacturing Co., Inc. Los Angeles County Integrated Waste Management Task Force MRW & Associates Manatt Phelps Phillips Marin Energy Authority McKenzie & Associates Modesto Irrigation District NLine Energy, Inc. NRG Solar Office of Ratepayer Advocates OnGrid Solar Pacific Gas and Electric Company Peninsula Clean Energy Pioneer Community Energy Redwood Coast Energy Authority Regulatory & Cogeneration Service, Inc. SCD Energy Solutions SCE SDG&E and SoCalGas SPURR San Francisco Water Power and Sewer Seattle City Light Sempra Utilities Southern California Edison Company Southern California Gas Company Spark Energy Sun Light & Power Sunshine Design Tecogen, Inc. TerraVerde Renewable Partners Tiger Natural Gas, Inc. TransCanada Troutman Sanders LLP Utility Cost Management Utility Power Solutions Water and Energy Consulting Wellhead Electric Company Western Manufactured Housing Communities Association (WMA) Yep Energy
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